Word and Excel for that matter unzips them before opening them. For those computers with this problem, running IE in compatibility mode seems to help. Using a Non-IE browswer avoids the problem all together.
On computers with this problem, it doesn't seem to matter if you upgrade IE to the latest version, the problem persists.
We have the same issues. When I get an email response the files are docx and I can open them. When anybody else receives the form they come across as zip files. If they forward me the response it shows up for ma as a docx file. So it doesn't necessarily help to forward one to jotform.
This is a real problem. Hello FREE. Form Support. Why do you not want to answer this thread? Your answer will be sent to Jim and Aytekin. Fixed now. Can you email us one of the links that download as zip file? We sent a reply to you on December 12th. Did you not receive that? Contact Us Contact Us.
How do I use my downloaded. Zip file? What do I do if my file won't open? How to Open Your. Zip File Opening Your. Zip File on a Mac On a Mac, just double-click on the file and a new folder will appear that contains all of your digital decorations. Opening Your. Zip File on a PC On a PC, you will need to right-click the folder and then choose uncompress or unzip from the drop-down menu list of options. Using a Phone or Tablet AtmosFX always recommends using a desktop or laptop computer to download your files.
For more information, please visit this Help Center article: Can I use my phone or tablet to access digital downloads? Common Problems If your. Here are three common causes for this problem which you can explore The file did not finish downloading and became "corrupt" Digital download file sizes can be very large, ranging from a few hundred MB for individual scenes, or over 6 GB for complete collections. Here are some tips you can try for a more reliable download: Pause any internet activity on your network, including streaming media, online games, and other downloads Download only one file at a time - trying to download multiple files at the same time often causes failure Connect directly to your modem using an ethernet cable, rather than using a wireless connection Try downloading your order outside of peak download times evenings and weekends If necessary, try downloading from a different location with a stronger internet connection Your computer does not have enough free space Opening a.
To save space, you may choose to delete the original. Zip file after it is opened successfully. Your computer does not have enough processing power Opening a.
Did this answer your question? Resolution User Firefox when attempting to download these files, or when you are saving the file, rename to the proper extension. Was this helpful? Yes No It wasn't accurate. It wasn't clear.
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