Namaste Asteroid. All forum topics Previous Topic Next Topic. Accepted Solutions. BertnTX Constellation. This-is-me Comet. Open samsung members app. Look at bottom of page, select get help. Now go perform your procedure to get your complaint. Soon as it malfunction, go to get help, send log with your concern. Samsung tech will respond within a few days with some resolve.
I will try that. Thanks i will definitely do that so they can see how often this happens! Pigskin Astronaut. Mine is doing the same. Did you find a solution? What provider do you have? Having the same issue. I just sent support the issue, as mentioned by Comet.
I have done a full shut down, cleared the cache to the phone and the message app, factory reset the phone and had their service team flash the phone. I have an android phone and recently within the last week my phone refuses to get group messages from iPhone users. I have never had an iPhone, but I went to the apple site to unregister my number. Apple said my number is not registered on imessage, which makes sense.
I feel like this happened a while back when the iPhone users named the group text. We solved it by un-naming the group. This is a stupid problem. Is there a smart solution for future named group messages? It actually caused a pretty big fight within the family with some of the in-laws.
The solution will require some legwork. Tell all of your contacts to go I to your contact info and change your phone number from iphone to mobille. The iphones default to iPhone when entering contacts initially. After deregistering my iPhone number and turning off iMessage on an iPhone, I still see this issue occasionally. It seems to only happen with people that had texted me through iMessage when I had an iPhone and they still have one.
I have found that it takes two steps to resolve this issue for me. This has to be done for every person who was included in a group text when you had iMessage. I believe that with an existing group text, the iPhone continues to use iMessage if that is what it used previously without checking if your number is set to Mobile or if your number is valid in iMessage.
He has never had an iPhone and cant receive some group messaging when generated by iPhone users. We will try the mobile vs iPhone contacts fix, but this is really absurd. One of the reasons I struggle to ever move back to Apple products. This website uses cookies so that we can provide you with the best user experience possible.
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